Article 1: Scope of application

1.1 These terms and conditions apply to all orders, whether Luxembourg or international (currently limited to the territories of France, Germany, Belgium and the Netherlands).
They govern your contract with us concerning
(i) the sale of products and
(ii) international delivery services.
These conditions also provide you with the rules for using our website, the official e-shop of the Fédération Luxembourgeoise de Football (www.flf-shop.lu).

1.2 Certain clauses of these terms and conditions may vary according to your place of residence.
Clauses subject to variation include in particular articles 4 (Formation of contract), 9 (Delivery and handling charges) and 10 (Payment terms and VAT).
Specific terms and conditions applicable to your country of residence are specified in each of these articles.

1.3 The contract for the purchase and delivery of our products is with Multiple Entrepreneurship Worldwide SARL (MEW), whose registered office is at ZI Rolach Hall 4, 5280 Sandweiler.
If you have any questions about these terms and conditions or the orders you place, please contact our customer service department using the following details:

Customer service :

Telephone: +352 26 35 28 33

E-mail: [email protected]

Our customer service is available from 9:30 a.m. to 5:00 p.m., Monday to Friday (local time).

1.4 We reserve the right to cancel any order placed by a minor under the age of 18 without the consent of their legal guardian.
If you are under 18, you must ensure that your parent or legal guardian is aware of and agrees to your online purchases before proceeding.
By registering for our e-mails or entering a contest requiring your personal information, you confirm that you are at least 16 years of age.

By using our products, you confirm that you are acting as a consumer, defined as :

(i) an individual ;

(ii) acting for purposes that do not fall primarily within the scope of its commercial, craft, professional or liberal activity.

Article 2: Definitions of terms used

In these terms and conditions, the following terms are defined as follows:

• “Contract”: means the agreement entered into between you and Multiple Entrepreneurship Worldwide SARL (MEW) upon each purchase of products via our website, as described in section 4 on the formation of a contract.
• “eDAP”: represents the Delivered at Place (DAP) incoterm, under which all duties and taxes are payable by the customer when the order is placed, and are then transferred by MEW to the carrier.
• “EU”: includes any country or territory forming part of the European Community tax zone, including England, with the exception of non-EU countries.
• “Intrinsic value”: corresponds to the price of the goods, excluding transport, insurance and other taxes or charges that may be imposed by the customs authorities.
• “Non-EU countries”: refers to any country or territory outside the European Community tax zone.
• “Order”: has the meaning given to it in article 4.1 concerning the moment at which your order is considered to have been placed.
• “Personal information” refers to the data you provide when registering on our site.
• “Product”: refers to any item offered for sale on the website.
• “Product description”: part of the website where the particular conditions relating to each product are specified.
• “User”: any person using the MEW website.
• “VAT”: value-added tax or any other similar tax applicable to goods and services in a given territory.
• “We/us/our”: refers to Multiple Entrepreneurship Worldwide SARL.
• “Website”: refers to the Internet site accessible at www.flf-shop.lu, including any sub-domain or URL that may replace it.
• “You”: any user of this website.

Article 3: Product information

3.1 Each product offered for sale is presented with a detailed description on its dedicated page on our website.
This description may include specific conditions relating to the product, such as, but not limited to, estimated delivery dates and times, warranty conditions, after-sales support, as well as applicable legal warranties.

3.2 It is important to note that product descriptions may differ depending on the country of residence and the delivery location chosen.
We cannot guarantee the availability of all our products for international delivery in all countries.

Article 4: Formation of the contract between us

4.1 The steps necessary to establish a contract between you and us are as follows:

4.1.1 Placing your order: To order products from our website, follow the instructions and click on the “Buy Now” button at the end of the order process.
This click constitutes an “Order”.

4.1.2 Delivery and handling costs: Delivery costs are clearly indicated in the order process before your purchase is finalized.
You accept these charges by submitting your order.

4.1.3 Checking your order: Before finalizing your order, you will have the opportunity to check it and make any necessary changes.

4.1.4 Order confirmation: We will send you an e-mail confirming the details of the products you have ordered.

4.1.5 Products to be delivered : The contract for the delivery of products concerns only the items specified in the order confirmation e-mail you receive from us.
No other products included in your initial order will be delivered without confirmation in a new confirmation e-mail.

4.1.6 Shipment notification: We will notify you by e-mail when your products are shipped.
If you have ordered several products, they may be delivered separately.

4.1.7 Acceptance of order by MEW: Your order is considered accepted when you receive an order confirmation e-mail from us or if you cancel your order in accordance with the provisions of article 5.

4.1.8 Payment for products: Payment will be made by debiting your credit or debit card at the time the order is confirmed.

4.2 We reserve the right to refuse, reject or cancel your order for any reason, including but not limited to:

• Stock availability: The product ordered is no longer available.
• Payment authorization: We cannot obtain authorization for your payment.
• Product error: There is a pricing or product description error.
• Non-compliance with terms and conditions: You do not comply with the established terms and conditions, for example, if you are a minor and have not obtained the consent of your legal representative.

Article 5: Your legal right of withdrawal

5.1 You have specific rights when purchasing online, in particular the right of withdrawal:

5.1.1 Withdrawal period: You have the right to withdraw from your purchase contract within 14 days of receiving the products, whether you are a private consumer or a professional (the latter having 3 working days to initiate the return).
To exercise this right, you must contact our customer service department within the specified period.
Returned products must be in their original condition, unworn and unused, with their original labels attached.

5.1.2 Exclusions: This right of withdrawal does not apply to products that have been manufactured to your specifications, personalized, or which, by their nature, cannot be returned (for example, underwear or swimwear worn) or are likely to deteriorate or expire rapidly.

5.1.3 Notification of cancellation: To cancel, you must clearly notify us of your decision to cancel, including your name, physical address, details of the cancelled order and, if applicable, your telephone number and e-mail address.

5.1.4 Cancellation process: You can cancel by contacting our customer service department using the contact details provided.

5.1.5 Returns and refunds : In the event of cancellation, you must return the products to us at your expense within 30 days of such cancellation.
We will reimburse you for the cost of the products returned, using the same payment method as that used for the original transaction.
If the cancellation concerns your entire order and not individual products, the standard delivery costs will also be refunded, with the exception of any additional costs arising from the choice of a delivery method other than the cheapest offered by us.

5.1.6 Deduction for excessive handling: If the devaluation of returned products results from unnecessary handling, we may deduct the loss of value of the products from the amount refunded.

5.1.7 Refund period : Refunds will be made no later than 14 days after receipt of the returned products.

5.1.8 Cancellation in the event of defects: You may also cancel your contract if the products delivered are damaged, defective or do not conform to their description, in which case the return costs will be reimbursed.
For further information, please refer to article 6.

Article 6: Modification, cancellation and return of an order

6.1 Changes after placing an order: Once your order has been placed, it is generally not possible to make any changes to it, except to add products by placing a new order.

6.2 Change of address and cancellation: For any change to your delivery address, deletion of products, or complete cancellation of your order, please contact our customer service department using the contact details given above.

6.3 Return procedure : If the products ordered have already been dispatched from our warehouse for delivery, you will need to follow the returns procedure for unwanted products.

6.4 Return costs : Except in cases where products are defective, damaged or do not conform to their description at the time of delivery (as specified in article 5.1.6), you will be responsible for return shipping costs.
Initial delivery charges and handling fees are non-refundable, except in the case of defective, damaged or non-conforming products.

Article 7: Management of damaged or defective products

7.1 Right to cancel in the event of defects: If the products delivered are damaged, defective or do not conform to their description, you have the right to cancel your order.
We will then reimburse you for the cost of the products, the initial shipping and handling charges, as well as reasonable return shipping costs.
Refunds will be made by the same method of payment used at the time of purchase, within 14 days of receipt of the returned products.
For information on how to return products, please refer to the instructions provided on our website.

7.2 Additional rights: The provisions of this clause, together with the Terms and Conditions as a whole, are in addition to any legal rights and remedies available to you under applicable laws, including those of England and your country of residence.

Article 8: Delivery times and conditions

8.1 International delivery times: Delivery times for international addresses may vary depending on the destination.
We undertake to do our utmost to ensure that all products are delivered within 14 days of the conclusion of the contract.
If your order has been dispatched, as indicated in the dispatch confirmation e-mail, but does not arrive within the estimated delivery time, please contact our customer service department using the contact details provided for any queries relating to international delivery services.

8.2 Split delivery: Subject to stock availability, we may split your order into several shipments, which will be delivered separately at no extra charge.
Delivery may be delayed or prevented for reasons beyond our control, such as material shortages, import delays or unexpectedly high demand.

8.3 Dealing with delays: In the event of delays due to circumstances beyond our control, we will endeavour to keep you informed.
Although delays are not an essential condition of delivery, you retain all legal rights granted by applicable legislation in respect of late delivery.

Article 9: Delivery and handling charges

9.1 Fee details: Before finalizing your order, we will specify all applicable fees, including :

9.1.1 Taxes on delivery charges: These charges depend on your country of residence and are calculated in accordance with the provisions of clause 7 on payment and VAT.

9.1.2 Delivery charges: We will inform you of the specific delivery charges for your order.
The delivery options available may vary depending on the region in which you live.
For further details, please refer to our terms of delivery and shipping, where a list of available methods is provided.

9.1.3 Order processing costs: We will also inform you of the costs associated with processing your order.

9.2 Confirmation of charges: All charges applicable to your order will be reconfirmed during the checkout process, before you proceed to confirm your order.

Article 10: Payment terms and VAT

10.1 Accepted payment methods

10.1.1 We accept various credit and debit cards for online payments, including Visa, MasterCard and American Express.

10.2 Currency and exchange rates

Payments must be made in euros (€).
The applicable exchange rate is that determined by international credit card issuers or banking institutions.
In the event of payment in a currency that is not standard for the bank, additional processing or administrative fees may be imposed by the bank and will be charged to the cardholder.

10.3 Detailed order charges

During the ordering process, delivery charges will be clearly indicated under the headings “shipping charges” and “handling charges” on the payment page of our website as well as in the confirmation emails sent after your order has been placed.

10.4 VAT and other taxes

Our prices include applicable VAT.
Additional taxes may also be imposed beyond our control.

Article 11: EU customers

11.1 No customs duties for EU customers: Orders placed by EU customers and executed from our warehouse located within the EU are not subject to customs duties.
Prices shown include Luxembourg VAT, which will be invoiced by MEW.

Article 12: Use of your personal information

Data protection : Your personal information will be handled exclusively in accordance with our privacy policy.

Article 13: Our liability for loss or damage

13.1 Liability for damage: We are liable for foreseeable loss or damage caused directly by our action or inaction.
A loss or damage is considered foreseeable if it was obvious that it would occur or if, at the time the contract was concluded, we and you knew that it might occur.

13.2 Legal limitations of liability: We do not exclude or limit our liability in situations where it would be illegal to do so.
This includes liability for death or personal injury caused by our negligence, or that of our employees, agents or subcontractors, as well as for fraud or fraudulent misrepresentation or for breach of your statutory product rights.

13.3 Use of the Website: Use of the Website is at your own risk.
Except as otherwise provided in sections 13.1 and 13.2, the Website and its content are provided “as is”, without warranties of any kind, either express or implied.

13.4 Limitation of damages: In no event will we be liable for indirect, consequential or special damages.
Legally, our liability for direct damages will not exceed the highest amount you have paid us for products during the twelve months prior to the claim.

13.5 Accuracy of information provided: We are not responsible for errors due to incorrect information provided by you, including, but not limited to, delivery and billing addresses, payment details, or e-mail address.

Article 14: Modification of the general terms and conditions

14.1 Right to change: We reserve the right to change these terms and conditions at any time.
However, no changes will apply to orders already accepted prior to the application of such changes.

14.2 Contractual stability: These general terms and conditions define our contractual relationship.
Any modification to the conditions governing existing contracts must be formalized in writing and signed by both parties to avoid any ambiguity regarding respective obligations.

Article 15: Alternative dispute resolution

15.1 Alternative Dispute Resolution: Alternative Dispute Resolution is a mechanism that allows an independent body to review and attempt to resolve a dispute without recourse to the courts.
If you are dissatisfied with our handling of your complaint, you may contact the ADR organization we use.

15.2 EU dispute resolution platform: If you reside in the EU and are dissatisfied with our handling of your complaint, you may submit a complaint via the European Commission’s online dispute resolution platform accessible at http://ec.europa.eu/odr. Other dispute resolution mechanisms may also be available in your country.

Article 16: Validity of terms in the event of an unfavorable ruling

If any part of these terms and conditions is held by a court to be illegal, invalid or unenforceable, that part may be severed from the rest of the terms and conditions, without affecting the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

Article 17: Possibility of enforcing the contract at a later date

Even if we delay enforcing this contract due to a breach by you, this does not mean that you are relieved of your obligations, nor does it mean that we waive our right to take action at a later date.
For example, if you miss a payment and we don’t take immediate action, we can always ask you to settle your debt at a later date.

Article 18: Applicable law and jurisdiction

18.1 These Terms and Conditions are governed by Luxembourg law.
In the event of any claim or dispute relating to any order for products under these Terms and Conditions, Luxembourg law will apply.
You may take legal action in the courts of your country of residence, where the laws may also offer you protection as a consumer.

Article 19: Who are we and how to contact us?

The www.flf-shop.lu website is operated by MEW.
We are registered in Luxembourg under number B213422, with registered office at 166 route de Trèves, L-6940 Niederanven, Luxembourg.
To contact us, send an email to [email protected] or call our customer service department.

Article 20: Acceptance of conditions by the user

By using our site, you accept these terms of use and agree to comply with them.
If you do not accept these conditions, you must not use our site.
We advise you to keep a copy of these conditions for your records.

Article 21: Other applicable conditions

The site’s terms of use also include the following documents, which also apply to your use of our site:

• Our privacy policy.
• Our cookie policy, detailing the cookies used on our site.

Article 22: Changes to conditions

We may modify these conditions at any time.
You are invited to consult them regularly to remain informed of the conditions in force for each use of the site.
These conditions were last updated on April 15, 2024.

Article 23: Modifications to our site

We may update and modify our site periodically to better meet the expectations of our users and the requirements of our products.

Article 24: Conditions of use of the site

24.1 In order to register on our site, you must be of the minimum age of consent in your country of residence.

24.2 We reserve the right to withdraw your access to our site if we suspect that you are under the age of consent in your country of residence.

Article 25: Availability and changes to our site

25.1 Free access: Our site is made available to you free of charge.

25.2 Availability not guaranteed: We do not guarantee that our site, or any content contained therein, will always be available or uninterrupted.
We may suspend, withdraw or restrict the availability of all or part of our site for business and operational reasons.
We will endeavour to give you reasonable notice of any such suspension or withdrawal.

25.3 User’s responsibility: It is your responsibility to ensure that all persons who access our site via your Internet connection are aware of these terms of use and other applicable terms, and that they comply with them.

25.4 Geographical restriction: Our site is intended primarily for residents of Luxembourg, Belgium, Germany, France and the Netherlands.
We make no representation that content available on our site is appropriate or available for use in other locations.

Article 26: Account information security

26.1 Confidentiality of identifiers : If you choose or receive a user identification code, password or any other information as part of our security procedures, you must treat this information as confidential and not disclose it to third parties.

26.2 Right to deactivate: We have the right to deactivate any user identification code or password, chosen by you or allocated by us, at any time, if we consider that you have not complied with these terms of use.

26.3 Security Notification: If you know or suspect that someone other than you knows your User ID or password, you must promptly notify us at [email protected].

Article 27: Use of the content of our site

27.1 Intellectual property rights: We, or the Fédération Luxembourgeoise de Football, own all intellectual property rights in our site and in the material published.
These works are protected by copyright laws worldwide.
All rights are reserved.

27.2 Personal use: You may print off one copy and download extracts from any page of our site for your personal, non-commercial use.

27.3 Prohibition of Modification: You must not modify the paper or digital copies of the materials you have printed or downloaded in any way, and you must not use illustrations, photos, videos or graphics separately from the accompanying text.

27.4 Acknowledgement of authors: Our status (and that of any identified contributor) as authors of the content of our site must always be acknowledged.

27.5 Commercial restrictions: You must not use any of the content of our site for commercial purposes without obtaining a licence from us or our licensors.

27.6 Penalties for non-compliance: If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately.
You must, at our option, return or destroy any copies of the materials you have made.

27.7 Lawful use: You must not use our site for any unlawful purpose.
Any unauthorized use or breach of these terms may result in immediate and automatic termination of your right to use our site and may expose you to legal liability.

Article 28: Reliability of information on the site

28.1 Informative nature: The content of our site is provided for general information purposes only and does not constitute advice on which you should rely.
You should obtain professional advice before taking or refraining from taking any action based on the content of our site.

28.2 Updating of content: Although we endeavour to update the information on our site, we make no representation or warranty, express or implied, that the content of our site is accurate, complete, or up-to-date.

28.3 Availability of products and services: The inclusion of any products or services on our site does not imply or warrant that such products or services will be available at any time or that the descriptions of such products or services are accurate or complete.

28.4 Changes without notice: We may change pricing information, availability, or other product attributes without notice.

Article 29: Responsibility for links to other sites

We provide links to third-party websites for your information only.
These links should not be construed as an endorsement by us of these sites or the information you may obtain from them.
We have no control over the content of these sites or resources and are not responsible for their content.

Article 30: User-generated content not approved by us

Our site may include information and materials uploaded by other users, such as bulletin boards and discussion forums.
We have not verified or endorsed any such information or materials.
Opinions expressed by other users on our site do not necessarily represent our opinions or values.
If you wish to complain about information or documents uploaded by other users, please contact us at [email protected].

Article 31: Limitation of our liability for damages

31.1 Unlawful exclusions of liability: We do not unlawfully exclude or limit our liability.
This includes liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors, as well as for fraud or fraudulent misrepresentation.

31.2 Specific limitations for products: Specific limitations and exclusions of liability apply to our liability arising from the supply of products, as described in our General Terms and Conditions of Sale.

31.3 Non-commercial use: Our site is provided for your domestic and private use.
You agree not to use our site for any commercial or business purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Article 32: Virus security and liability

32.1 Security guarantee: We do not guarantee that our site will be secure or free of bugs or viruses.

32.2 User responsibility: You are responsible for configuring your computer technology, programs and platform to access our site.
You are advised to use your own anti-virus software.

32.3 Technical prohibitions: You must not misuse our site by knowingly introducing viruses, Trojan horses, worms, logic bombs or other malicious or technologically harmful material.
You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any other server, computer or database connected to our site.
You must not attack our site via a denial of service attack or a distributed denial of service attack.
Any breach will be reported to the relevant authorities, and in the event of a breach, your right to use our site will cease immediately.

Article 33: Rules concerning links to our site

33.1 Conditions for linking: You may link to our home page, provided that this is done in a fair and lawful manner, without damaging our reputation or taking advantage of it.

33.2 Prohibitions on linking: You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

33.3 Restrictions on linking site: You must not establish a link to our site on a website that does not belong to you.

33.4 No framing: Our site may not be framed on any other site, and you may not create a link to any part of our site other than the home page.

33.5 Right of withdrawal: We reserve the right to withdraw the link authorization without prior notice.

33.6 Request to link to or use content: If you wish to link to or use content from our site other than as described above, you must obtain our permission by contacting [email protected].

Article 34: Applicable law in the event of a dispute

If you are a consumer, these terms of use, their subject matter and their formation, are governed by Luxembourg law.
We both agree that the courts of Luxembourg shall have exclusive jurisdiction in the event of any dispute.

Article 35: Trademarks

The trademarks “Team Roude Léiw” and “FLF (Fédération Luxembourgeoise de Football)” are registered trademarks.
You are not authorized to use them without our prior approval, unless this is part of the use of the material authorized by clause 27.